Refund Policy
Onlineremvolar Financial Goal Setting Platform
1 Overview
At Onlineremvolar, we're committed to helping you achieve your financial goals through our comprehensive platform. We understand that sometimes circumstances change, and we want to ensure you have clear information about our refund policy and procedures.
This refund policy applies to all services, courses, and premium features offered through onlineremvolar.com. We've designed our policy to be fair and transparent while protecting both our users and our business operations.
2 Refund Eligibility
You may be eligible for a refund under the following circumstances:
- Technical issues that prevent access to purchased services for more than 48 hours
- Duplicate charges or billing errors on your account
- Cancellation within 14 days of purchase for premium subscriptions
- Course content that significantly differs from the advertised description
- Inability to access services due to platform failures beyond user control
Refunds are not available for services that have been fully consumed or completed, including downloaded materials, completed courses, or personalized financial consultations.
3 Refund Process
To request a refund, please follow these steps:
Email us at info@onlineremvolar.com with your refund request, including your account details and reason for the refund.
Our team will review your request within 3-5 business days and may request additional information or documentation.
You'll receive an email notification with our decision and next steps within 7 business days of your initial request.
If approved, refunds are processed within 7-10 business days to your original payment method.
4 Refund Timelines
Processing times vary depending on your payment method and financial institution:
| Payment Method | Processing Time | Notes |
|---|---|---|
| Credit Card | 5-7 business days | May appear as pending for 1-2 days |
| Debit Card | 3-5 business days | Direct to bank account |
| PayPal | 1-3 business days | Fastest processing method |
| Bank Transfer | 7-10 business days | Additional verification may be required |
5 Partial Refunds
In certain situations, we may offer partial refunds based on usage and circumstances:
- Subscription cancellations mid-cycle may receive prorated refunds
- Course bundles where only some content was accessed
- Premium features that were temporarily unavailable
- Technical issues that affected service quality but didn't prevent access
Please note: Partial refunds are calculated based on unused portions of services and are subject to a minimum processing fee of .00 CAD to cover administrative costs.
6 Non-Refundable Items
The following items and services are not eligible for refunds under any circumstances:
- One-time consultation sessions that have been completed
- Downloaded digital materials and resources
- Personalized financial reports and assessments
- Gift subscriptions that have been activated
- Services purchased more than 30 days ago
- Accounts that have violated our terms of service
7 Special Circumstances
We understand that exceptional situations may arise. In cases of documented hardship, medical emergencies, or other extraordinary circumstances, we may consider refund requests outside our standard policy.
These requests are reviewed on a case-by-case basis and require appropriate documentation. Please contact our support team to discuss your specific situation.
Need Help with a Refund?
Email: info@onlineremvolar.com
Phone: +1 (418) 692-5003
Address: 33 Wellington St N, Hamilton, ON L8R 1M7, Canada
Support Hours: Monday-Friday, 9:00 AM - 6:00 PM EST
8 Policy Changes
We may update this refund policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page with an updated effective date.
Continued use of our services after policy changes constitutes acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about our refund procedures.